Refund policy
Return & Refund Policy
Customers MUST retain the proof of purchase receipt for any Returned, Damaged, Defective items or to be eligible for any Refunds.
Returned items must be in brand-new condition, with tags attached, in their ORIGINAL PACKAGING and unwashed (free from animal hair, smoke odor, stains, etc.). Items returned with smoke odor, pet odor, pet hair, or in any unsellable condition will not be eligible for return.
We are not liable for damage caused by improper care, washing outside the manufacturer's recommendations, mishandling, or incorrect sizing, products damaged by misuse, abuse, improper care or neglect, or accidents (including pet damage).
We are not liable for damage to products caused by products being lost or damaged due to fire, flood or natural disaster, acts of war or riots, or acts of God.
Variations in color due to photography, lighting, screen resolution, and natural differences in clothing patterns or jewelry/stone patterns and colors do not qualify as defects.
Storm Warrior Enterprises LLC and their Suppliers will not be held responsible and will not be able to offer replacements or refunds if the customer ordered the wrong size or color, or simply changed their mind. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
Customized products are ONLY Printed AFTER they have been ordered and paid for. Returns and exchanges for Customized products are NOT supported unless there is a manufacturing defect.
Cancellations are NOT possible once your order has entered the production process. At this stage, it won’t be possible to edit or remove any of the products in your order.
Storm Warrior Enterprises LLC and their Suppliers are NOT responsible for any returns which are lost in the mail when being returned to us. We advise you to insure your package containing the product(s) being RETURNED to us and obtain tracking information for the package(s) to ensure their safe return to us.
NO EXCEPTIONS can be made to this policy.
All returns must be sent to the following address:
RETURNS
Storm Warrior Enterprises LLC
4910 Sonterra Ct., Granbury, TX 76049
Items Ineligible For Return:
NO REFUNDS OR EXCHANGES ON THE FOLLOWING: FINAL SALE or CLEARANCE Items do NOT qualify for returns. Due to hygiene standards/requirements Beauty Products such as Make-up, skin care or other personal care products or intimate items are NOT eligible for return unless there is a manufacturing defect.
Items Ineligible for Return:
- ALL Sale or Clearance items
- Flash sale items
- Jewelry
- Grab bags
- Tumblers
- Custom or Personalized items
- Special Orders or Made-to-Order items
- Accessories
- Sale items marked greater than 34% off
- Beauty Products (make-up, skincare, personal care products, intimate items)
- Hazardous materials, flammable liquids, or gases
- Perishable items/goods (food, flowers, plants)
- Gift cards
The shoes/boots/sandals I ordered are uncomfortable, can I return them?
We are sorry to hear your footwear is not quite the right fit for you. Unfortunately, this can be the case when purchasing footwear, as all styles and feet shapes vary. This discomfort may not be apparent when first tried on, rather when the shoe has been worn for a longer period of activity. (sometimes there is a break-in period) Since discomfort is not the result of a manufacturing defect and the item is no longer in a re-sellable new condition, we are unable to accept returns on shoes/boots/sandals for this reason.
Unauthorized Returns:
Items sent back to us without first requesting a Return Authorization Number will NOT be accepted.
Orders sent to the Wrong Address, returns without proper authorization, or packages deemed undeliverable by the shipping carrier will incur a $9 return shipping fee or exact return shipping fee for HEAVY Items. Non-returnable merchandise or packages returned by the shipping carrier will be held for 14 days before being donated to a charity of our choice.
Any Shipments that are Refused or Undeliverable, or Returned WITHOUT PRIOR Authorization will be subject to a restocking fee of 25% (not including S&H), in addition to applicable shipping, transaction and insurance fees.
Furthermore, any shipments that are “REFUSED” or “Returned WITHOUT PRIOR Authorization” for ANY reason will be PERMANENTLY Dropped and no further shipments will be made to that person or address.
If you have questions, contact our customer support team via email at support@stormwarrior.biz
Lost or Damaged Packages
Please note that we are not responsible for lost or stolen packages, up to and including packages once they have been received by the designated shipping carrier. There is no shipping insurance for packages stolen from your intended delivery location. Please ensure you are shipping your package(s) to a secure location.
Please understand that Storm Warrior Enterprises LLC cannot be held responsible for packages once they have received tracking information or marked as "delivered" to your mailbox or left at your desired location. Please ensure you are shipping your item(s) to a secured location.
Please contact your local Post Office for any issues with your package once marked "delivered" as they have specific avenues and steps that you can take to recover the package or to file a claim.
Damaged/Defective Merchandise Policy
At Storm Warrior Enterprises LLC, we strive to provide you with high-quality products and a positive shopping experience. However, we understand that issues such as Manufacturing damages or defects may occur. Please read our Damaged/Defective Merchandise Policy to understand how we handle such situations:
Reporting Damaged/Defective Items
- Upon Receipt:
- Please inspect your order immediately upon receipt.
- If you receive an item that is visibly damaged or defective, please take clear photos of the damaged or defective product and packaging.
- Within 3 Calendar Days:
- Report damaged or defective items to our customer service team within no longer than 3 Calendar Days of receiving your order.
- Contact our customer service team at suppport@stormwarrior.biz with your order number, order date, a detailed description of the issue, and attach photos of the damage or defect.
Failure to notify us within the 3 Calendar Day period will disqualify the item from being eligible for return or replacement.
Questions or Concerns
If you have any questions or concerns regarding damaged or defective merchandise, please contact our customer service team at support@stormwarrior.biz We are here to assist you and ensure a satisfactory resolution.
Thank you for choosing to support our Small Business “Storm Warrior Enterprises LLC”. We sincerely appreciate your business, understanding and cooperation.
If You Received The WRONG Item:
If you receive the wrong item, contact us IMMEDIATELY within 3 Calendar Days. Please contact our customer service team at support@stormwarrior.biz We will investigate and rectify the situation.
REFUNDS:
If your refund is accepted and authorized, a Refund will be sent to the same payment vehicle used to purchase the item or in some cases for Store Credit.
Please remember it can take some time for your bank or credit card company to process and post your refund. If MORE THAN 15 BUSINESS Days have passed since we approved your refund, please contact us at support@stormwarrior.biz
